5 de febrero de 2025/
Challenge: A company providing customer service and social media support was dissatisfied with the reach of its provider. They felt…
More than just a Contact Center and BPO, we are the Partner that ensures your customers' EXPERIENCE is INCREDIBLE.
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YEARS BEING
THE STRATEGIC PARTNER
that transforms the customer experience with brands.
CUSTOMER CARE
We create strategies to build lasting relationships with your customers.
SALES AND WITHHOLDINGS
Boost your sales with personalized service and the power of data.
We focus on what matters most: your customers.
BILLING
Le damos un giro a la experiencia de la cobranza
para recuperar tu cartera, sin importar el monto ni cuánto tiempo haya pasado.
BACKOFFICE
We optimize and automate your processes to make your business more agile, productive, and take it to the next level.
SOCIAL MEDIA
Ready to leave an incredible digital footprint?
We handle your social media management, ensuring your customers get what they need.
CUSTOMER CARE
Creamos estrategias para construir
relaciones duraderas con tus clientes.
VENTAS YRETENCIONES
Impulsa tus ventas con una atención personalizada y el poder de los datos.
Nos enfocamos en lo que más importa: tus clientes.
COBRANZA
Le damos un giro a la experiencia de la cobranza
para recuperar tu cartera, sin importar el monto ni cuánto tiempo haya pasado.
BACKOFFICE
Optimizamos y automatizamos tus procesos para que tu negocio sea más ágil, productivo y esté a otro nivel.
REDES SOCIALES
¿Preparado para dejar una huella digital increíble?
Nos encargamos de la gestión de tus redes sociales, asegurando que tus clientes reciban lo que necesitan.
OUR CX MODEL
We strengthen the relationship with your users across all channels, both digital and traditional, through:
WE KNOW YOUR BUSINESS
WE UNDERSTAND YOUR USER
WE DESIGN BETTER SOLUTIONS
WE DESIGN THE IDEAL EXPERIENCE
What makes us different?
INNOVATION
We bet on creativity and co-creation to find ways of doing things.
WE BELIEVE IN CONSTANT EVOLUTION.
TALENT
We are a team that works like cracks.
WE ACHIEVE RESULTS THROUGH EMPATHY AND PASSION FOR CX.
SAFETY
We use high-level tools and technologies to protect your information.
WHILE TRANSFORMING YOUR BUSINESS.
INNOVATION
TALENT
SAFETY
We bet on creativity and co-creation to find ways of doing things.
WE BELIEVE IN CONSTANT EVOLUTION.
We are a team that works like cracks.
WE ACHIEVE RESULTS THROUGH EMPATHY AND PASSION FOR CX.
We use high-level tools and technologies to protect your information.
WHILE TRANSFORMING YOUR BUSINESS.
SUCCESS STORIES
REVOLUTIONIZING
INSURANCE CARE
WITH WORKI AND SPEECH ANALYTICS
At Nexa, we improved customer satisfaction from 57% to 84%, increased renewals by 10% and optimized average operating time by 12% in claims and policies.
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RENOVATIONS
SUCCESS STORIES
REVOLUTIONIZING THE
TOURISM INDUSTRY
NEXA PLUS (CRM)
Nexa Plus improved the online shopping and sales experience of a travel agency, achieving 13% more sales, 18% less response times and 9% more retention.
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SUCCESS STORIES
SIMPLIFYING THE
ECOMMERCE SERVICE
NEXA OMNI
With NexaOmni and chatbots, NEXA improves the experience +19%, social media responses by 16% and detects consumer habits with an impact of more than 14%.
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Trending
SUCCESS STORIES
OPTIMIZING MANAGEMENT
CUSTOMER SERVICE
NEXA BOTS
Nexa combined NexaOmni, Nexalytics and Nexabots to transform data into strategies, achieving growth in engagement, CSAT and digital sales.
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SUCCESS STORIES
REVOLUTIONIZING THE
INSURANCE CARE
CON WORKI Y SPEECH ANALYTICS
En Nexa mejoramos la satisfacción de un cliente del 57% al 84%, incrementamos las renovaciones en 10% y optimizamos el tiempo medio operativo en un 12% en siniestros y pólizas.
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TMO
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CSAT
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RENOVATIONS
SUCCESS STORIES
NEXA PLUS (CRM)
REVOLUTIONIZING THE
TOURISM INDUSTRY
Nexa Plus improved the online shopping and sales experience of a travel agency, achieving 13% more sales, 18% less response times and 9% more retention.
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TMO
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CSAT
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%
WITHHOLDING
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SALES
SUCCESS STORIES
NEXA OMNI
SIMPLIFYING THE
ECOMMERCE SERVICE
With NexaOmni and chatbots, Nexa improves the experience +19%, social media responses by 16% and detects consumer habits with an impact of more than 14%.
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0
%
TMO
+
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%
CSAT
+
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TRENDING
SUCCESS STORIES
NEXA BOTS
OPTIMIZING MANAGEMENT
CUSTOMER SERVICE
Nexa combined NexaOmni, Nexalytics and Nexabots to transform data into strategies, achieving growth in engagement, CSAT and digital sales.
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of our clients
THEY RECOMMEND US
Latest posts
- News
- Blog ENG
- Success Stories
5 de febrero de 2025/
We celebrate 48 years of commitment to transformation, creating experiences that make a difference and showing every day why we…
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In an increasingly digitalized world, where the customer experience is key to success, the implementation and leverage of innovative technologies…
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Let's reflect on how customer interactions were managed a few years ago. Collections, customer service, sales, and communication on social…
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A rapidly growing online store was receiving thousands of comments and questions daily on its social media platforms. Responding to…
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A renowned travel agency sought to increase its online sales and improve the customer purchase experience, as clients found the…
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Are you ready to take your customer's experience to the next level?
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Dirección Principal: Cra 22 # 168-84, Bogotá.
Teléfono: (601) 7420800
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