5 de febrero de 2025/
Challenge: A company providing customer service and social media support was dissatisfied with the reach of its provider. They felt…
CASOS DE ÉXITO
INSURANCE INDUSTRY
Challenge:
A major player in the insurance industry needed to reduce response times in claims processing (BackOffice), assistance services (Customer Care), policy renewals, and new policy acquisitions (Sales), while ensuring the following objectives:
- Customer experience and empathy in service.
- Quality and relevance in responses and solutions.
- Consistent and valuable communication with clients.
- Achievement and surpassing of commercial goals.
Solution:
By integrating Worki and Speech Analytics, we identified service gaps in real time, allowing us to detect issues related to delays and customer dissatisfaction.
With Speech Analytics, we pinpointed critical moments in the service process, enabling us to optimize Worki with this data so it could generate immediate and effective responses.
Resultados:
65
%
CSAT increase in 6 months
0
%
Queries resolved directly by Worki
-
0
%
Multiple success stories
- Success Stories
5 de febrero de 2025/
A rapidly growing online store was receiving thousands of comments and questions daily on its social media platforms. Responding to…
5 de febrero de 2025/
A renowned travel agency sought to increase its online sales and improve the customer purchase experience, as clients found the…
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Business Name: Ventas y Servicios S.A
Main Address: Cra 22 # 168-84, Bogotá.
Phone: (601) 7420800
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