NEXALYTICS

Designed to provide key insights through data analysis.

This tool enables the identification of patterns and trends, enhancing strategic decision-making and optimizing operational efficiency.

Speech & Text Analytics

Listen to what your customers really mean. Our text and voice analysis transforms interactions into key data to drive your business forward

Correlation Analysis

Discover hidden connections within your data. With our correlation analysis, optimize resources, reduce costs, and take your operation to the next level.

Recontact Analysis

Identify why your customers are reaching out again and resolve their issues on the first attempt. Reduce repeat contacts and enhance the customer experience.

Anomaly Analysis

Detect the unexpected before it becomes an issue. Our anomaly detection analysis identifies unusual behaviors to ensure efficient, surprise-free processes.

Conversational Analysis

Turn conversations into valuable insights. Discover the most relevant topics and optimize your interactions for more strategic and effective customer service.

FlowTrack Analysis

Discover where, when, and how your customers prefer to interact. Optimize your support channels to deliver fast and personalized solutions.

Dashboards

Visualize your operations in real time. With our dashboards, make strategic decisions based on clear, actionable data.

Archetypes

Segment your customers like never before. Our archetypes help you understand who they are and what they need, enabling personalized and effective strategies.

ATTRIBUTES

REAL-TIME ANALYSIS

We extract insights from voice and text to improve the service.

TREND DETECTION

We identify behavior patterns for proactive decision-making.

CUSTOM REPORTS

We offer detailed reports tailored to the business’s needs.

With Nexalytics, make informed decisions and anticipate your customer’s needs.

¿Are you ready to take your customer's experience to the next level?

Business Name: Ventas y Servicios S.A.

Main Address: Cra 22 # 168-84, Bogotá.

Phone: (601) 7420800

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