NEXA EVOLUTION
OUR STORY
1975
We were born as a LTDA.
1991
We became a SAS Corporation.
1998
Our first300 employees.
2002
Our inbound service grew,and we implemented the CCA technological platform.
2005
We reached 800 collaborators.
2011
We were certified for the first time in ISO 9001, ensuring the best Quality Management Processes. ISO 27001 certification for our Information Security System.
2012
Our revenue grew by 300%.
We moved our headquarters to the north of Bogotá, with capacity for 2,000 employees.
2015
We implemented our Omnichannel Genesys platform.
We were certified in COPC GMD.
2016
We became part of the MEGA Companies with a track record.We implemented our Process Management Model.
2018
We consolidated our teamof 7.5K workers.
2019
We rebranded andtransformed into Nexa BPO.
2021
We were the first company certified in ISO 27701:2019, an international standard for Privacy Protection.
2022
We launched our digital suite with Generative Artificial Intelligence.
NOW
The journey continues, always ready for the future.
OUR STORY
1975
We were born as a LTDA. 1991
We became a SAS Corporation.
1998
Our first300 employees.
2002
Our inbound service grew,and we implemented the CCA technological platform.
2005
We reached 800 collaborators.
2011
We were certified for the first time in ISO 9001, ensuring the best Quality Management Processes. ISO 27001 certification for our Information Security System.
2012
Our revenue grew by 300%.
We moved our headquarters to the north of Bogotá, with capacity for 2,000 employees.
2015
We implemented our Omnichannel Genesys platform.
We were certified in COPC GMD.
2016
We became part of the MEGA Companies with a track record.We implemented our Process Management Model.
2018
We consolidated our teamof 7.5K workers.
2019
We rebranded andtransformed into Nexa BPO.
2021
We were the first company certified in ISO 27701:2019, an international standard for Privacy Protection.
2022
We launched our digital suite with Generative Artificial Intelligence. NOW
The journey continues, always ready for the future.
OUR PROMISE
We connect your brand with your customers through unforgettable experiences, creating safe environments that inspire trust, add value, and make every interaction more human.
OUR MISSION
We design innovative solutions focused on satisfaction, security, and efficiency, creating a real impact that boosts businesses.
OUR VISION
We aim to be a company recognized for our agility in facing the challenges of the environment. We connect customers with innovative solutions, driven by a team of Cracks, who challenge us to continually reinvent and elevate the customer experience.
WE ARE GREAT HUMANS
WE ARE PASSIONATE
WE CARE ABOUT WHAT MATTERS MOST.
WE ARE PROTECTORS.
Trust is our greatest treasure, and it endures over time. That’s why we protect our clients, their information, and ourselves, creating truly secure spaces.
WE ACCELERATE THE FUTURE, WE GO FAST, VERY FAST.
WE ARE EXECUTORS
We are agile and simple, we deliver on our promises and transform the present quickly. We innovate daily, accelerating change, always focused on going beyond to offer the best to our clients, putting their well-being at the center of everything we do.
WE ARE INFLUENCERS | WE ARE INFLUENTIAL
WE ARE REFERENTS
We connect authentically with our clients, creating real value. we listen carefully and establish genuine bonds. we communicate with honesty, empathy, and warmth, transforming every conversation into a memorable experience. we are here to inspire excitement and leave a mark in every interaction.
¡TOGETHER WE ARE CRACKS!
WE ARE CO-CREATORS
SOMOS GRANDES HUMANOS
SOMOS APASIONADOS
Creemos en el poder del cambio y en que podemos transformar el mundo comenzando por nosotros mismos. Hacer las cosas bien nos impulsa, porque sabemos que el futuro depende de lo que hagamos hoy.
CUIDAMOS LO QUE MÁS IMPORTA
SOMOS PROTECTORES
La confianza es nuestro mayor tesoro y perdura en el tiempo. Por eso, protegemos a nuestros clientes, su información y a nosotros mismos, creando espacios verdaderamente seguros.
ACELERAMOS EL FUTURO VAMOS RÁPIDO, MUY RÁPIDO
SOMOS EJECUTORES
Somos ágiles y simples, cumplimos lo que prometemos y transformamos el presente con rapidez. Innovamos a diario, acelerando el cambio, siempre enfocados en ir más allá para ofrecer lo mejor a nuestros clientes, poniendo su bienestar en el centro de todo lo que hacemos.
SOMOS INFLUENCERS | SOMOS INFLUYENTES
SOMOS REFERENTES
Nos conectamos auténticamente con nuestros clientes, creando valor real. Escuchamos con atención y establecemos vínculos genuinos. Comunicamos con honestidad, empatía y calidez, transformando cada conversación en una experiencia memorable. Estamos aquí para inspirar entusiasmo y dejar huella en cada interacción.
¡JUNTOS SOMOS CRACKS!
SOMOS COCREADORES
Construimos equipos excepcionales, donde la comunidad, la colaboración y la diversidad son nuestra fuerza. Creemos en el poder de aprender, innovar y compartir ideas juntos. Valoramos las diferencias, porque nos enriquecen y nos impulsan a crecer. Trabajamos constantemente en nosotros mismos para estar a la altura de los desafíos, convencidos de que, unidos, llegamos mas lejos
¿Are you ready to take your customer's experience to the next level?
Business Name: Ventas y Servicios S.A.
Main Address: Cra 22 # 168-84, Bogotá.
Phone: (601) 7420800
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We are more than 7.5K workers, connecting across 16+ sites, revolutionizing your customers’ experience.