5 de febrero de 2025/
Challenge: A company providing customer service and social media support was dissatisfied with the reach of its provider. They felt…
Success Stories
TOURISM INDUSTRY
Challenge:
A renowned travel agency sought to increase its online sales and improve the customer purchase experience, as clients found the booking process and travel package acquisition tedious and unintuitive. Additionally, the agency lacked a unified platform to manage interactions with customers, making it difficult to track sales opportunities and retention accurately.
Solution:
We implemented NexaPlus (CRM) and optimized the agency’s sales channels with a strategy based on data analysis and personalization. NexaPlus allowed centralization of all customer information, from booking history to destination preferences, on a single platform, facilitating detailed tracking of each interaction. We also established cross-selling and upselling strategies, utilizing the data gathered to offer personalized packages based on customer preferences and behaviors.
Results:
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0
%
Improvement in response times
+
0
%
Increase in customer retention rate
+
78
%
CSAT improvement within 3 months
- Success Stories
5 de febrero de 2025/
A rapidly growing online store was receiving thousands of comments and questions daily on its social media platforms. Responding to…
5 de febrero de 2025/
A major player in the insurance industry needed to reduce response times in claims processing (BackOffice), assistance services (Customer Care),…
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Business Name: Ventas y Servicios S.A
Main Address: Cra 22 # 168-84, Bogotá.
Phone: (601) 7420800
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