49 años de Nexa: Una historia que evoluciona con visión
Desde 1976, Nexa BPO ha liderado la evolución del outsourcing en Colombia. Con una visión humana, innovación digital y liderazgo transformador, celebramos 49 años impulsando experiencias que conectan personas, marcas y propósito.
Transformando lo cotidiano en extraordinario
La inteligencia artificial ya está transformando nuestras experiencias cotidianas: personalización, productividad e innovación que potencian lo humano.
Tu voz, nuestro motor: Lo que dicen nuestros clientes.
En Nexa, la experiencia del cliente no se mide, se vive. Por eso, escuchar a quienes confían en nosotros no es una tarea del año, es parte de nuestro ADN. La Encuesta de Experiencia 2025 fue un espacio de conexión real, una invitación a conversar, a construir, a evolucionar juntos.
Happy Birthday Nexa
We celebrate 48 years of commitment to transformation, creating experiences that make a difference and showing every day why we love Workear.
Transforming customer service with AI.
In an increasingly digitalized world, where the customer experience is key to success, the implementation and leverage of innovative technologies not only improve internal operations but also transform the way users and customers interact with services.
A comprehensive vision: Three-dimensional experience
Let’s reflect on how customer interactions were managed a few years ago. Collections, customer service, sales, and communication on social media were moments that often generated anxiety and frustration. Today, however, expectations have changed; people seek positive and meaningful experiences in every interaction with brands and companies.
Nexa Green Revolution:Nexa Green Revolution: A New Era of Sustainability in Our Operations
As customer experience leaders in Colombia, we are making a milestone in sustainability in 2024 by combining operational efficiency with a strong environmental commitment. Between 2022 and 2023, we committed to reducing energy consumption by 25% through optimizing our facilities.