SUCCESS STORIES
INSURANCE INDUSTRY
Challenge:
A major player in the insurance industry needed to reduce response times in claims processing (BackOffice), assistance services (Customer Care), policy renewals, and new policy acquisitions (Sales), while ensuring the following objectives:
- Customer experience and empathy in service.
- Quality and relevance in responses and solutions.
- Consistent and valuable communication with clients.
- Achievement and surpassing of commercial goals.
Solution:
By integrating Worki and Speech Analytics, we identified service gaps in real time, allowing us to detect issues related to delays and customer dissatisfaction.
With Speech Analytics, we pinpointed critical moments in the service process, enabling us to optimize Worki with this data so it could generate immediate and effective responses.
Results:
CSAT increase in 6 months
Queries resolved directly by Worki
Multiple success stories
Are you ready to take your customer experience to the next level?
Business Name: Ventas y Servicios S.A.
Main Address: Cra 22 # 168-84, Bogotá.
Phone: (601) 7420800
Subscribe to our Newsletter
We are more than 7.5K workers, connecting across 16+ sites, revolutionizing your customers’ experience.