Challenge: A company providing customer service and social media support was dissatisfied with the reach of its provider. They felt...

A rapidly growing online store was receiving thousands of comments and questions daily on its social media platforms. Responding to...

A renowned travel agency sought to increase its online sales and improve the customer purchase experience, as clients found the...

A major player in the insurance industry needed to reduce response times in claims processing (BackOffice), assistance services (Customer Care),...