5 de febrero de 2025/
Challenge: A company providing customer service and social media support was dissatisfied with the reach of its provider. They felt...
More than just a Contact Center and BPO, we are the Partner that ensures your customers' EXPERIENCE is INCREDIBLE.
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YEARS BEING
THE STRATEGIC PARTNER
that transforms the customer experience with brands.
CUSTOMER CARE
We create strategies to build lasting relationships with your customers.
SALES AND WITHHOLDINGS
Boost your sales with personalized service and the power of data.
We focus on what matters most: your customers.
BILLING
We’re putting a new spin on the collections experience to recover your portfolio, regardless of the amount or how long it’s been.
BACKOFFICE
We optimize and automate your processes to make your business more agile, productive, and take it to the next level.
SOCIAL MEDIA
Ready to leave an incredible digital footprint?
We handle your social media management, ensuring your customers get what they need.
OUR CX MODEL
We strengthen the relationship with your users across all channels, both digital and traditional, through:
WE KNOW YOUR BUSINESS
WE UNDERSTAND YOUR USER
WE DESIGN BETTER SOLUTIONS
WE DESIGN THE IDEAL EXPERIENCE
What makes us different?
INNOVATION
We bet on creativity and co-creation to find ways of doing things.
WE BELIEVE IN CONSTANT EVOLUTION.
TALENT
We are a team that works like cracks.
WE ACHIEVE RESULTS THROUGH EMPATHY AND PASSION FOR CX.
SAFETY
We use high-level tools and technologies to protect your information.
WHILE TRANSFORMING YOUR BUSINESS.
INNOVATION
TALENT
SAFETY
We bet on creativity and co-creation to find ways of doing things.
WE BELIEVE IN CONSTANT EVOLUTION.
We are a team that works like cracks.
WE ACHIEVE RESULTS THROUGH EMPATHY AND PASSION FOR CX.
We use high-level tools and technologies to protect your information.
WHILE TRANSFORMING YOUR BUSINESS.
SUCCESS STORIES
REVOLUTIONIZING THE
INSURANCE CARE
CON WORKI Y SPEECH ANALYTICS
At Nexa, we improved customer satisfaction from 57% to 84%, increased renewals by 10%, and optimized average operating time by 12% in claims and policies.
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RENOVATIONS
SUCCESS STORIES
NEXA PLUS (CRM)
REVOLUTIONIZING THE
TOURISM INDUSTRY
Nexa Plus improved the online shopping and sales experience of a travel agency, achieving 13% more sales, 18% less response times and 9% more retention.
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WITHHOLDING
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SALES
SUCCESS STORIES
NEXA OMNI
SIMPLIFYING THE
ECOMMERCE SERVICE
With NexaOmni and chatbots, Nexa improves the experience +19%, social media responses by 16% and detects consumer habits with an impact of more than 14%.
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TRENDING
SUCCESS STORIES
NEXA BOTS
OPTIMIZING MANAGEMENT
CUSTOMER SERVICE
Nexa combined NexaOmni, Nexalytics and Nexabots to transform data into strategies, achieving growth in engagement, CSAT and digital sales.
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of our clients
THEY RECOMMEND US
Latest posts
- News
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- Success Stories
5 de febrero de 2025/
We celebrate 48 years of commitment to transformation, creating experiences that make a difference and showing every day why we...
5 de febrero de 2025/
In an increasingly digitalized world, where the customer experience is key to success, the implementation and leverage of innovative technologies...
5 de febrero de 2025/
Let's reflect on how customer interactions were managed a few years ago. Collections, customer service, sales, and communication on social...
5 de febrero de 2025/
A rapidly growing online store was receiving thousands of comments and questions daily on its social media platforms. Responding to...
5 de febrero de 2025/
A renowned travel agency sought to increase its online sales and improve the customer purchase experience, as clients found the...
5 de febrero de 2025/
A major player in the insurance industry needed to reduce response times in claims processing (BackOffice), assistance services (Customer Care),...
5 de febrero de 2025/
Have you ever wondered how the debt collection process has changed over the years? From the 1990s to today, debt...
5 de febrero de 2025/
It’s a fact—artificial intelligence is revolutionizing financial fraud detection, leveraging machine learning algorithms to process vast amounts of data in...
26 de diciembre de 2024/
Como líderes de la experiencia al cliente en Colombia, este 2024 estamos marcando un hito en sostenibilidad al combinar eficiencia...
18 de diciembre de 2024/
¿Usas asistentes como Siri, Alexa u otras herramientas como ChatGPT y sientes la necesidad de iniciar con un «hola», incluir...
17 de diciembre de 2024/
En el mundo digital actual, ser eficiente no solo es una meta, sino la clave para mantenerse relevante. WhatsApp, con...
17 de diciembre de 2024/
Es un hecho que la inteligencia artificial está revolucionando la detección de fraudes financieros, aprovechando algoritmos de aprendizaje automático que...
Are you ready to take your customer experience to the next level?
Business Name: Ventas y Servicios S.A.
Main Address: Cra 22 # 168-84, Bogotá.
Phone: (601) 7420800
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