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LanguageEnglishEspañol ENGEnglishEspañol BLOG LASTEST POST Blog ENG The evolution of debt collection: A smart and human future. 5 de febrero de 2025/ Have you ever wondered how the debt collection process has changed over the years? From the 1990s to today, debt… Read + Detective AI: Artificial Intelligence to the rescue against financial fraud 5 de febrero de 2025/ It’s a fact—artificial intelligence is revolutionizing financial fraud detection, leveraging machine learning algorithms to process vast amounts of data in… Read + WhatsApp: User Preference and Its Impact on Payment Recovery 5 de febrero de 2025/ In today’s digital world, efficiency isn’t just a goal—it’s the key to staying relevant. With its immediacy and ease of… Read + Saying “thank you” to AI? 5 de febrero de 2025/ Do you use assistants like Siri, Alexa, or tools like ChatGPT and feel the need to start with a "hello,"… Read +

Retail Industry

Challenge:
A company providing customer service and social media support was dissatisfied with the reach of its provider. They felt that the data generated from their operations was not being fully utilized and that there was untapped potential to improve both service quality and business strategies.

Happy Birthday Nexa

We celebrate 48 years of commitment to transformation, creating experiences that make a difference and showing every day why we love Workear.

Transforming customer service with AI.

In an increasingly digitalized world, where the customer experience is key to success, the implementation and leverage of innovative technologies not only improve internal operations but also transform the way users and customers interact with services.

A comprehensive vision: Three-dimensional experience

Let’s reflect on how customer interactions were managed a few years ago. Collections, customer service, sales, and communication on social media were moments that often generated anxiety and frustration. Today, however, expectations have changed; people seek positive and meaningful experiences in every interaction with brands and companies.

Ecommerce Industry

A rapidly growing online store was receiving thousands of comments and questions daily on its social media platforms. Responding to each one individually and in a timely manner became a challenging task that put the customer service team’s capacity at risk.

Turism Industry

A renowned travel agency sought to increase its online sales and improve the customer purchase experience, as clients found the booking process and travel package acquisition tedious and unintuitive.

Insurance Industry

A major player in the insurance industry needed to reduce response times in claims processing (BackOffice), assistance services (Customer Care), policy renewals, and new policy acquisitions (Sales), while ensuring the following objectives

The evolution of debt collection: A smart and human future.

Have you ever wondered how the debt collection process has changed over the years?

From the 1990s to today, debt collection has gone through several stages of evolution, each driven by new technologies and a stronger focus on customer experience.

Detective AI: Artificial Intelligence to the rescue against financial fraud

It’s a fact—artificial intelligence is revolutionizing financial fraud detection, leveraging machine learning algorithms to process vast amounts of data in real time, identifying unusual patterns and suspicious transactions. This approach not only protects the financial sector but also safeguards customers efficiently and proactively.