SPEECH & TEXT ANALYTICS

We analyze voice and text conversations, extracting emotions, behavioral patterns, and trends.

The capabilities of this tool provide businesses with valuable insights to improve service quality and tailor their strategies to customer needs.

ATTRIBUTES

SENTIMENT ANALYSIS

We identify the tone and emotion in calls and messages to better understand customer needs.

TREND ANALYSIS

We detect patterns in conversations to identify recurring issues and improvement opportunities.

REAL-TIME OPTIMIZATION

We adjust and improve the conversation in real-time, reducing response times and increasing efficiency.

SMART SEGMENTATION

We classify customers based on their preferences and behavior, enabling more personalized service.

Discover what your customers feel and think through voice and text analysis, and make data-driven decisions.

Are you ready to take your customer experience to the next level?

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Business Name: Ventas y Servicios S.A.

Main Address: Cra 22 # 168-84, Bogotá.

Phone: (601) 7420800

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