6 de agosto de 2025/
Donde las mascotas son parte de la familia, algunas marcas han entendido que crear experiencias va más allá de vender...
More than just a Contact Center and BPO, we are the Partner that ensures your customers' EXPERIENCE is INCREDIBLE.
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YEARS BEING
THE STRATEGIC PARTNER
that transforms the customer experience with brands.
CUSTOMER CARE
We create strategies to build lasting relationships with your customers.
SALES AND WITHHOLDINGS
Boost your sales with personalized service and the power of data.
We focus on what matters most: your customers.
BILLING
We’re putting a new spin on the collections experience to recover your portfolio, regardless of the amount or how long it’s been.
BACKOFFICE
We optimize and automate your processes to make your business more agile, productive, and take it to the next level.
SOCIAL MEDIA
Ready to leave an incredible digital footprint?
We handle your social media management, ensuring your customers get what they need.
OUR CX MODEL
We strengthen the relationship with your users across all channels, both digital and traditional, through:
WE KNOW YOUR BUSINESS
WE UNDERSTAND YOUR USER
WE DESIGN BETTER SOLUTIONS
WE DESIGN THE IDEAL EXPERIENCE
What makes us different?
INNOVATION
We bet on creativity and co-creation to find ways of doing things.
WE BELIEVE IN CONSTANT EVOLUTION.
TALENT
We are a team that works like cracks.
WE ACHIEVE RESULTS THROUGH EMPATHY AND PASSION FOR CX.
SAFETY
We use high-level tools and technologies to protect your information.
WHILE TRANSFORMING YOUR BUSINESS.
INNOVATION
TALENT
SAFETY
We bet on creativity and co-creation to find ways of doing things.
WE BELIEVE IN CONSTANT EVOLUTION.
We are a team that works like cracks.
WE ACHIEVE RESULTS THROUGH EMPATHY AND PASSION FOR CX.
We use high-level tools and technologies to protect your information.
WHILE TRANSFORMING YOUR BUSINESS.
SUCCESS STORIES
REVOLUTIONIZING THE
INSURANCE CARE
CON WORKI Y SPEECH ANALYTICS
At Nexa, we improved customer satisfaction from 57% to 84%, increased renewals by 10%, and optimized average operating time by 12% in claims and policies.
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RENOVATIONS
SUCCESS STORIES
NEXA PLUS (CRM)
REVOLUTIONIZING THE
TOURISM INDUSTRY
Nexa Plus improved the online shopping and sales experience of a travel agency, achieving 13% more sales, 18% less response times and 9% more retention.
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WITHHOLDING
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SALES
SUCCESS STORIES
NEXA OMNI
SIMPLIFYING THE
ECOMMERCE SERVICE
With NexaOmni and chatbots, Nexa improves the experience +19%, social media responses by 16% and detects consumer habits with an impact of more than 14%.
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TRENDING
SUCCESS STORIES
NEXA BOTS
OPTIMIZING MANAGEMENT
CUSTOMER SERVICE
Nexa combined NexaOmni, Nexalytics and Nexabots to transform data into strategies, achieving growth in engagement, CSAT and digital sales.
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of our clients
THEY RECOMMEND US
Latest posts
- News
- Blog ENG
- Success Stories
30 de julio de 2025/
En 2025, automatizar ya no es una opción. Aprende cómo combinar IA y toque humano para mejorar la experiencia del...
9 de julio de 2025/
En Nexa, la experiencia del cliente no se mide, se vive. Por eso, escuchar a quienes confían en nosotros no...
5 de febrero de 2025/
Challenge: A company providing customer service and social media support was dissatisfied with the reach of its provider. They felt...
5 de febrero de 2025/
We celebrate 48 years of commitment to transformation, creating experiences that make a difference and showing every day why we...
5 de febrero de 2025/
In an increasingly digitalized world, where the customer experience is key to success, the implementation and leverage of innovative technologies...
5 de febrero de 2025/
Let's reflect on how customer interactions were managed a few years ago. Collections, customer service, sales, and communication on social...
5 de febrero de 2025/
A rapidly growing online store was receiving thousands of comments and questions daily on its social media platforms. Responding to...
5 de febrero de 2025/
A renowned travel agency sought to increase its online sales and improve the customer purchase experience, as clients found the...
22 de enero de 2026/
Desarrollamos un modelo de propensión para identificar a los clientes con mayor probabilidad de donar recurrentemente, permitiendo una gestión más...
22 de enero de 2026/
Desarrollamos un modelo que analiza los flujos de contacto con clientes para eliminar repeticiones innecesarias. Este modelo de análisis de...
22 de enero de 2026/
Usamos el análisis de texto para identificar casos en los que se redirigía a los clientes a otros canales sin...
22 de enero de 2026/
Un importante jugador de la industria aseguradora tenía la necesidad de reducir los tiempos de atención y respuesta en los...
Are you ready to take your customer experience to the next level?
Business Name: Ventas y Servicios S.A.
Main Address: Cra 22 # 168-84, Bogotá.
Phone: (601) 7420800
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